Investing in a Pool? 20 Questions to Ask a Pool Contractor

Are you dreaming of long summer days spent lounging by your very own custom concrete or vinyl pool? Before diving into the world of pool ownership, it’s essential to find a reliable and skilled pool contractor who can bring your vision to life. Knowing the right questions to ask can make all the difference in ensuring a smooth and successful pool-building experience. Here are 20 crucial questions to ask a pool contractor, along with the insights you need to make an informed decision

1. Can You Provide References from Previous Clients?

We know this is probably one of the more obvious questions to ask a pool builder, but it’s because it’s one of the most important! Requesting references from previous customers is a great way to get a sense of the contractor’s work quality and professionalism. Reach out to these references to ask about their experiences, the quality of work, and whether they encountered any issues. A reputable swimming pool builder will be happy to provide this information.

At Gib-San, we are happy to provide references. In the meantime, prospective clients are invited to check out our client reviews page, which is packed with real client reviews and video testimonials!

2. Are You Licensed, Bonded, and Insured?

It’s crucial to verify that your potential pool builder is licensed to perform pool construction in your area. Bonding protects you against incomplete or substandard work, while insurance covers any accidents or damages that may occur during the project. This trio of credentials is a must-have for any reputable swimming pool contractor.

3. How Many Years of Experience Do You Have in This Field?

Experience is a significant indicator of quality workmanship – it’s why Gib-San has been in business for over 50 years! Ask how many years they’ve been in the pool-building business and how long their organization has been incorporated. This will give you an idea of their legitimacy, stability and ability to manage long-term responsibilities like warranties.

4. Can You Provide Examples of Similar Projects You've Completed?

Seeing past projects can give you a good sense of the contractor’s capabilities. Ask to see photos or even visit completed projects in person if possible. Check out Gib-San Pools’ featured projects to get an idea of what a reputable pool builder can achieve.

5. What is Your Process for Ensuring Quality Control?

Understanding the contractor’s approach to quality control can reveal their commitment to high standards. Inquire about inspections, checklists, and project management tools they use to maintain consistency and quality throughout the project. Learn more about
Gib-San Pools’ process to see how a structured approach ensures top-quality results.

6. Do You Have an Office I Can Visit?

This is another important question to ask a pool contractor because visiting their office can provide peace of mind. Why? A physical office often indicates stability and professionalism. It also gives you the chance to meet the team and see their operations, finishes and materials firsthand. For example, when you work with Gib-San Pools, we invite clients to our Creation Centre for a presentation of their pool plan and to select materials from samples. It’s all a part of our commitment to customer service and quality.

7. Do You Have Any Certifications or Memberships in Professional Associations?

Certifications and memberships in professional associations show a swimming pool contractor’s commitment to ongoing education and adherence to industry standards. It also indicates their involvement in professional development opportunities.

Gib-San, for example, is ISO certified and has an A+ rating with the Better Business Bureau. We are also a proud member of the Master Pools Guild, the Pool & Hot Tub Council of Canada, the Pool & Hot Tub Alliance and many more! View all our affiliations.

8. What Warranties or Guarantees Do You Offer on Your Work?

A reputable contractor should offer warranties or guarantees on their workmanship. Clarify the terms and duration of these warranties to understand what exactly is covered and for how long, along with how to initiate a warranty claim.

9. Can You Provide a Detailed Written Estimate or Proposal?

A comprehensive written estimate should outline the scope of work, materials to be used, project timeline, payment schedule, and other relevant terms and conditions upfront. This document ensures everything is clear and helps prevent misunderstandings later on.

10. What is Your Project Timeline?

When it comes to questions to ask a pool contractor, asking for a detailed schedule that outlines the start and completion dates, as well as any project milestones along the way, is key. Understanding the timeline for your pool construction project is crucial because it helps you manage expectations and plan accordingly.

11. How Do You Handle Permits and Inspections?

Pool construction often requires various permits and inspections. Ask the contractor how they handle these processes and whether they will take care of obtaining the necessary permits and scheduling inspections.

12. What is Your Payment Schedule?

Clarify the payment schedule before starting the project. Most contractors require a deposit, with subsequent payments tied to project milestones. Understanding this schedule helps you manage your finances and ensures transparency.

13. Who Will Be My Point of Contact?

Knowing who to contact with questions or concerns during the project is important. Ask who your main point of contact will be and how you can reach them.

14. How Do You Handle Changes or Modifications?

Sometimes, changes or modifications are needed during the project. Ask the contractor how they handle these situations and what the process is for approving and implementing changes.

15. What Kind of Maintenance Will My Pool Require?

Understanding the maintenance requirements of your new concrete or vinyl pool is essential for its longevity. Ask the contractor for a detailed explanation of the maintenance tasks and how often they should be performed.

16. Do You Offer Any Maintenance Services?

Some pool contractors offer maintenance services after the pool is completed. Inquire if they provide these services, what they include and how much they cost. This can be a convenient option for the ongoing care of your pool; after all, you want to enjoy it for years to come!

At Gib-San Pools, for example, once your pool is built, you’ll meet our helpful Client Care Service Team , who will show you how to operate your pool and set up your automation equipment. They’ll also offer ongoing service options like weekly or monthly maintenance or seasonal openings and closings, and if you prefer to handle things yourself, they’re always available to offer advice. Our year-round retail store also provides free maintenance tips and water testing when you buy your chemicals from us, which you can also purchase online.

17. How Do You Handle Disputes or Any Issues That May Arise?

While so important, this question to ask a pool builder is often overlooked. Mistakes can happen, and it’s important to know how the contractor handles disputes or issues. Ask about their process for resolving conflicts and ensuring customer satisfaction.

18. Can You Provide a List of the Subcontractors You Use?

Many pool contractors use subcontractors for various aspects of the project. So be sure to ask for a list of these subcontractors and verify their credentials and experience.

19. What Types of Pool Equipment Do You Use?

The quality of the equipment used in your pool can affect its aesthetic, performance and longevity. Ask your pool builder about the brands and types of equipment they use and why they prefer them.

20. Do You Offer Any Financing Options?

Building a pool is a significant investment. Ask if the contractor offers any financing options to help manage the cost. This can make your dream pool more accessible.

Wrapping Up…

By using these questions to ask a pool builder and carefully evaluating their responses, you can gain confidence in their ability to deliver quality work and ensure a positive experience throughout your project. Building a pool is a significant investment, so taking the time to vet your contractor thoroughly will help make sure that your concrete and vinyl pool is everything you’ve dreamed of and more!

Trust Gib-San Pools for Your Dream Pool Project

When it comes to building your dream pool, trust the expertise and dedication of Gib-San Pools. With decades of experience and a passion for creating luxurious, custom concrete and vinyl pools, we are committed to delivering the highest quality craftsmanship and customer satisfaction. Our team of skilled professionals will work with you every step of the way to design and build a pool that not only meets but exceeds your expectations.

At Gib-San Pools, we offer a comprehensive range of services available year-round, including custom pool design , construction , landscaping , maintenance and more. Our state-of-the-art technology and innovative designs ensure that your pool will be a stunning and functional addition to your home. From elegant infinity pools and spas to family-friendly recreational pools and hot tubs, we have the expertise to bring your vision to life.

Don’t wait any longer to make your backyard dreams a reality. Contact Gib-San Pools today for a consultation and discover how we can transform your outdoor space into a personal oasis. Our team is ready to answer all your questions and provide the professional guidance you need to start your pool project. Reach out to us and take the first step towards enjoying a lifetime of luxury and relaxation with a custom pool by Gib-San Pools!

Call Now: 416.749.4361