Gib-San's Heritage
Our Culture
Our Vision
Our vision is to be the best pool builder/service company in the world.
Our Goals
Our goals are to deliver our clients’ dreams by planning, create relationships inside and outside the company, and to make a profit.
Our Mission
Our mission is to delivery our clients’ dreams…by planning.
Gib-San’s culture is a key differentiator. We care about the quality of our products and services, the health and safety of the men and women delivering these products and services and the environmental footprint we leave behind. Fundamental to this is our heritage of over 50 years with a commitment to customer satisfaction. We embrace our core values.
Our Vision
Our vision is to be the best pool builder/service company in the world.
Our Goals
Our goals are to deliver our clients’ dreams by planning; create relationships inside and outside the company; and to make a profit.
Our Mission
Our mission is to delivery our clients’ dreams…by planning.
Our Core Values
Our team carefully constructed core values that represent our intentions in the work we do both internally and externally. We live by these values and ensure that they are embodied in our day-to-day actions and interactions with both clients and our team. Our core values guide our performance and allow us to continue our corporate mission and vision.
Education & Innovation
Staying ahead of industry trends and technology so we are not learning in the client’s backyard.
- Growth Path: Invest in your own skills and development and follow a professional and personal growth path. As leaders, develop our people.
- Tech Relevance: Remain relevant with emerging technologies and industry trends.
- Curiosity: Challenge the status quo with curiosity and new ideas.
- Proactive Solutions: Identify problems or opportunities proactively and bring solutions to the table.
Teamwork
Collaboration is essential to making the “dream work.”
- Leverage Strengths: Utilize the specific strengths of individual team members.
- Break Down Silos: Use collaborative solution-based thinking and maintain open communication
- Duty to Share: It is an obligation to share information rather than keeping it to yourself.
- Win-Win-Win: Ensure an approach that benefits the team, the individual, and the client
Trust
Trust is viewed as a core competency that affects the speed of the business.
- Credibility: Focus on the “4 cores of credibility:” Good intent, integrity, skills, and results.
- Professional Appearance: Maintain clean uniforms. Being recognizable as a Gib-San employee provides a level of comfort and safety working in client’s backyards.
Integrity
- Integrity: Do the right thing, even when no one is looking.
- Accountability: Be honest, reliable, and take ownership of any mistakes.
- Reliability: Keep your commitments and tell the truth through “straight talk.”
Family
The foundation of a family business is built on a family mindset that extends to the entire team. We serve families so they can come together in their intimate back-yard space.
- Golden Rule: Treat that backyard and client family space as if it were your own.
- Empathy and Kindness: Treat each person with kindness and empathy.
- Mentorship: Model behavior and act as a mentor; be the “father/mother figure.”
Community Involvement
The brand is represented by every action taken in public. We also give back to the community through philanthropy such as: health care, education, and aquatics.
- Safety: Practice safe driving, recognizing that the vehicle is a “driving billboard.”
- Involvement: Actively participate in philanthropic missions
Client Centric
The client is the primary purpose of the work, not an interruption to it.
- The Platinum Rule: Go above expectations (6 out of 5) and treat the client’s home as if it were your own.
- Responsiveness: Maintain a 24-hour contact return policy.
- Respect the Property: Specific behaviors include no cigarettes, garbage, or parking in restricted areas. Leave it better than you found it
Education & Innovation
Our team is cutting edge when it comes to swimming pools. We think outside the box. We chose the best products in the market to provide our clients with the best swimming experience possible.
Teamwork
Our team cooperates and collaborates to achieve the best results for our clients. The whole is better than the sum of its parts.
Trust
We strongly believe in the reliability, ability and strength of our team. We are constantly building and developing trust. We actively work on Stephen Covey’s “Speed of Trust” as a tool to continue to improve this value.
Integrity
Our team values strong ethical and moral principles that guide us in our decisions. Doing the right thing even when no one is watching.
Family
The nucleus of our company is our clients, suppliers and employees. We all care and respect each other's well-being.
Community Involvement
Creating a positive community impact is integral to how we do business. Gib-San is committed to making a difference." There are now 7 core values where as there were 6 before.
Client Centric
Our clients are the purpose of our work.
Education
Gib-San is proud of our commitment to continued education for our team. We have a “classroom” environment setup with an operational pool complete with all of our G3 equipment. We have everything needed to simulate real life scenarios. In addition to our dedicated classroom seminars our staff often attend industry trade seminars at manufacturers’ offices across the United States and Canada. We conduct intense seasonal training on equipment and maintenance procedures for our seasonal Client Care staff.
- Certified Pool Professionals
- Certified Pool Builders
- 5 Team members with Genesis “Certified Expert Pool Builder & Design Professional” Degrees. The most any company holds.
- 14 Crestcom Leadership Development Certifications
Training
Design is such an important part of pool building which is why our design and sales teams stay well informed on the latest design trends by participating in global design university accredited education. They attend the two best industry design institutions - (Genesis 3 University; Watershape University). Gib-San is also very involved with industry management and educational committees. Caley Gibbs serves on the MPG marketing committee as well as sits on the Board of Directors for the Pool and Hot Tub Alliance. Staying involved in our industry, better serves our clients.
Our Gib-San team actively participates in training year round. Improving our team’s capability, capacity, productivity and attitude allows us to continue to raise the bar. Annually our management team participates in a leadership retreat. This retreat involves training on industry related products, culture, mental, physical and spiritual health and so much more.
We Know What Kids Like!
Our Gib-San family extends past the company walls as family time is very important to us all. We share a personal connection to the family time that is enjoyed around the pool. We can share our personal knowledge and experience with you when evaluating the needs of your family. Tried, tested and true!
Our Gib-San Team is our Extended Family
Gib-San hosts an annual management retreat for team development. Gib-San invests in regular on-going education for our team. Education is one of our core values. Stephen Covey’s 7 Habits of Highly Effective People, Project Management, Time Management Culture Workshops, Mental Health, Mindset as well as other courses have provided tools to improve our professional and personal lives making us better equipped to take care of our clients. During our annual retreats we meditate at 5:30AM, receive education and bond as a team. Our retreats contribute to our incredible company culture. We are a family and we love our careers. Bringing your backyard resorts to life is the purpose of our work.
