Client Care

Five Reasons Why You Should Choose Gib-San As Your Service Provider: 

  1. Our Head of Client Care, Sean, has been working at Gib-San for over 20 years! 

  2. Our average tenure in Our Service Department is 11 years!

  3. Our training and technical experience on highly complex systems is unmatched. 

  4. Our G3 G-Force Private Equipment Line and Private Label Chemical Line. 

  5. Our company has been in business building and servicing pools for over 50 years – we are not going anywhere! in fact, we enjoy building long lasting relationships with our clients.

Client Care Management Team: Connor, Sean, Ryan and Myles

On-Going Support & Warranty

When you choose your pool builder, be sure they will be around to support you in the years ahead. Gib-San has been a leader in the industry for over fifty years and has you covered with a number of programs:

  • You will receive step-by-step operations training of your pool equipment upon completion of your pool.
  • GIB-SAN APP –Our mobile application is accessible for both apple (ios) and android devices. It includes easy requests to our service and sales departments, chemicals, hot-tubs and more! Coming Soon!
  • “Total Care” Pool Maintenance ProgramsWeekly or monthly options are available. Gib-San’s service fleet of over 85 vehicles is one of the largest and most qualified service teams in the industry.
  • Holiday maintenance service
  • Opening & Closing programs – Book your opening and closing dates online.
  • Emergency Service 7 days a week, 24 hours per day, year-round (Some exceptions)
  • Retail Store – The Gib-San Pool and Hot Tub Centre is open year-round providing free water testing and professional water care advice. They also have a full range of products and accessories to make your backyard more enjoyable.

Gib-San Heritage Warranty 

Gib-San promises to deliver your pool and spa project as detailed in the sales contract – to meet or exceed general industry standards and your expectations. The materials and equipment used in the construction are selected for their quality performance, durability and good value.

The pool has warranty coverage of two years on all equipment and one year on finishes related to the pool, spa and water features as installed by Gib-San. Decking is excluded.
The shells for concrete or vinyl-lined pools are warranted for five years.

Heritage 5 Year Extended Warranty Option

Ask about the Gib-San Heritage Warranty program that will extend pool coverage to five years, as well as providing other operational preferred pricing benefits.

Having the best quality pool on the market is a true investment. Combine that with our optional Gib-San Homeowner Transfer Program and your investment is enhanced even more. See the program contract for details.

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Privacy Policy

Enjoy Your Pool

Gib-San makes sure you spend your time enjoying your pool by providing ongoing maintenance and service. Our fleet of more than eighty five vehicles with trained servicemen are there to support you year round with advice and products to enhance your pool and backyard enjoyment.

Sean Barrett CSP
Senior Client Care Manager
Certified Service Provider

Gib-San Ranks 5th in Customer Service of Top 50 Builders

Gib-San Pools ranks 5th of the TOP 50 BUILDERS in North America for Customer Service as judged by Pool & Spa Magazine. The following five criteria were used in reviewing respective client surveys. Relationship building; Personalization; Problem solving; Product knowledge; and Response time. While continually refining all areas, Gib-San has made particular progress to excel at Response Time by adding dedicated project managers supported by a Customer Care team.

We Are Here For You!

What People Are Saying About Our Work

From start to finish, Gib-San has been an absolute pleasure to work with. Every step of the way was handled professionally and punctual. Our end result was even more amazing than we had imagined and we would recommend them to anyone looking for a detail-oriented and friendly company!

Julia B

We were very impressed with GibSan. Would highly recommend this company. All the members of the Gibsan team were very respectful and professional. It was the hottest summer and our backyard has direct sunlight. The Gibsan team worked very hard everyday despite the incredibly hot working conditions. They arrived dressed in GibSan attire and they were friendly and always respectful. We absolutely love, love, love our new pool!!! We would highly recommend the GibSan team!!! Special thanks to John, Mario and his fantastic team!!!


Gib-San was terrific. They were very nice to work with, had great design ideas and finished the project on time. We love our new pool! Special thanks to John and Reggie. The whole team was great.

R. Borins

Start Your Backyard Oasis Today

We are committed to bringing you the most value for your money, start today with a FREE consultation.

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