Client Care

Gib-San Pools is proud to have been ranked 5th of the TOP 50 SERVICE COMPANIES in the 2019 Customer Service survey as judged by Pool & Spa News Magazine. Gib-San was the only Canadian company surveyed.

Gib-San Pools Ltd also ranked 9th in the TOP 50 Builder category and DIAMOND Award for Best Pool Company by the Toronto Star. 

The following five criteria were used in ranking companies. Relationship building; Personalization; Problem solving; Product knowledge; Response time (To clients).

While continually refining all areas of service, Gib-San has excelled at Response Time by adding dedicated project managers supported by a Customer Care Team.

Client Care Team

When you choose your pool builder and service provider, be sure they will be around to support you in the years ahead.  Gib-San’s service fleet of over 85 vehicles is one of the largest and most qualified service teams in the industry. Our average tenure in Our Service Department is 11 years!  Our Client Care manager has over 20 years tenure. Our serviceman training and technical experience on highly complex systems is unmatched.

Upon completion of your pool build, you will be introduced to our Client Care Service Team. They will brief you on how to best operate your pool and set your programmable automation equipment. They will also present you with ongoing service options such as weekly or monthly full service, to partial service of openings and closings and special needs such as holidays. OR you may want to do your own maintenance, in which case we are there to support you with advice either through our Client Care Team or our Pool & Hot Tub Centre.

The retail store is open year-round offering you free advice about pool or hot tub maintenance and free water testing if you buy your chemicals though us.

We recently launched a full range of Gib-San private label pool and hot tub chemicals to simplify water care and further our commitment to quality. In addition, Gib-San also launched a range of Gib-San G3 private brand equipment.

Automation works so you don’t have to. If your pool is a few years old, it is a good idea to have the Client Care group do a review of the equipment and present the benefits you will gain by upgrading.  For example, a Variable Speed Pump may save you as much as 90% of your energy consumption versus your old pump. Also, it will be considerably quieter, which both you and your neighbours will appreciate.

Why Gib-San is the Preferred Service Provider

On-Going Support

  • New Pool Owners receive step-by-step operations training of their new pool equipment
  • Total Care Pool Maintenance Programs – Weekly or monthly options are available.
  • Holiday Maintenance Service
  • Opening & Closing programs – Contact client care for details .
  • Emergency Service 7 days a week, 24 hours per day, year-round (Some exceptions)
  • Retail Store – The Gib-San Pool and Hot Tub Centre is open year-round, providing free water testing and professional water care advice.

Gib-San Warranty

Gib-San promises to deliver your pool and spa project as detailed in the sales contract – to meet or exceed general industry standards and your expectations. The materials and equipment used in the construction are selected for their quality performance, durability and good value.

New pools have warranty coverage of two years on all equipment and one year on finishes related to the pool, spa and water features as installed by Gib-San. Decking is excluded. The shells for concrete or vinyl pools are warranted for five years.

Heritage 5 Year Extended Option

Ask about the Gib-San Heritage Warranty Program that will extend pool coverage to five years, as well as providing other operational preferred pricing benefits. Combine that with our optional Gib-San Homeowner Transfer Program and your investment is enhanced even more. See the program contract for details. Having the best quality pool on the market is a true investment.

GIB-SAN Mobile APP <<NEW>>
Coming soon is a Gib-San Mobile APP that is accessible for both Apple (iOS) and Android devices. It includes easy online requests to our service and sales departments and for chemicals purchases, hot-tubs and more!