Client Reviews

Incredible experience! We had doubts about installing a pool because of limited space in our back yard, and tight area to dig the pool. Gib- San made it work. From the initial design stage with Evan, we knew we hired the right company. Anthony the project manager was incredibly efficient, and the whole Gib-San team that worked on our project was very professional and incredibly meticulous. They showed up on time and did not leave the site until the work was perfect and clean.

My neighbours were just as impressed with the finished product, and how clean the Gib-San crew left our home.
Thank you to the wonderful staff at Gib-San for our back yard paradise,

S. Campoli
Posted Aug 17 2017
Relationship: Client
Project Price: $50,000 – $100,000

We needed a total overhaul on our 18 year old pool, everything needed to be replaced. After phoning around pool companies, including our original , we found Gib-San at the home show. They were extremely informative and helpful. We were determined to go to salt water but the sales rep. explained the pros and cons to it and we ended up with ozone and UV which we are so happy we did.
Service was excellent and they were very respectful in keeping the place clean and tidying up after themselves.

M. Wood
Relationship: Client
Posted July 31 2017
Project Price: $10,000 – $49,999

This is our first season with our new Gib-San pool and we are thoroughly enjoying it. I am a do it yourself kind of guy and have finally started to understand how to maintain my pool – lol. I just wanted to send you a quick note to tell you how happy we are that we went with Gib-San and a huge part of that satisfaction has been dealing with Reg Petrocelli. We made several additions and changes along the way and Reg kept everything on schedule and delivered everything that was promised to us. Although the path was not always perfect, Reg made sure that we were well informed and ultimately a very happy customer.

Please pass on our thanks to Reg. His honesty and professionalism is greatly appreciated. In fact, I still call or text him on occasion as he is always there for us. Sincerely, the Bucks.

The Bucks
Project Date: June, 2017

From start to finish, Gib-San has been an absolute pleasure to work with. Every step of the way was handled professionally and punctual. Our end result was even more amazing than we had imagined and we would recommend them to anyone looking for a detail-oriented and friendly company!

Julia B
Project Date: May 2017
Project Price: $50,000 – $100,000

We were very impressed with GibSan. Would highly recommend this company. All the members of the Gibsan team were very respectful and professional. It was the hottest summer and our backyard has direct sunlight. The Gibsan team worked very hard everyday despite the incredibly hot working conditions. They arrived dressed in GibSan attire and they were friendly and always respectful. We absolutely love, love, love our new pool!!! We would highly recommend the GibSan team!!! Special thanks to John, Mario and his fantastic team!!!

Project Date: July 2016
Project Price: more than $100,000

Gib-San was terrific. They were very nice to work with, had great design ideas and finished the project on time. We love our new pool! Special thanks to John and Reggie. The whole team was great.

R. Borins
Project Date: June 2016
Project Price: more than $100,000

Working with Gib-San Pools has been a pleasure from beginning to end. We took advantage of their design expertise when rebuilding our in- ground pool and updating the backyard. John helped us to achieve the look we wanted by recommending specific materials for the job. Regi is a capable and experienced Project Manager who made sure his team completed the job on time. We are very happy with the results and would highly recommend Gib-San.

Project Date: May 2016

We thoroughly enjoyed working with John Kenyon and Gib-san Pools.

He created a beautiful, backyard oasis for our family. The challenge for John was our very small backyard, but he managed to utilize the space and design a small pool with an elevated spa- and a beautiful water feature too.

We are so pleased with the result! John had completed courses that specialized in the design of small spaces so he was the perfect person for us. He was professional, very friendly and visited us throughout the process to make sure the project was on time and met his exacting design plan. The pool was completed on time and budget. We would recommend John and Gib-San Pools to anyone who values quality and workmanship as the foundation for a major project like a pool.

M. Boyd
Project Date: January 2016
Project Price: more than $100,000

We hired Gibsan to install a concrete pool for us in mid Fall. The work was done very quickly and the crew did an amazing job at not disturbing the rest of my property. They were very efficient. Communication with the assigned project manager was also great. He responded to my emails within minutes and the crew worked very well with our landscapers.

Project Date: July 2016
Project Price: more than $100,000

On the advice of a friend, we invited GIB-SAN POOL company to help us design and complete our swimming pool, front yard and backyard landscape project. We are very satisfied with their work.

First, the level and quality of their service was exceptional and it shows in their finished projects. Designer John Kenyon’s landscaping design is elegant and beautiful, yet it also serves to solve the poor drainage previously present in our front yard. Project Manager Mario Cabral is particularly serious, responsible, and careful in ensuring the quality of the project.

Although it was awhile before they could began work on the project (testimony to their successful business!), the project was completed very quickly and without delay, quite important to customers, such as us, who have busy schedules and cannot reschedule on a whim.

Finally, there was great quality control after the project was completed. Mario came after the completion of the project several times to inspect the final product and to fix any minor problems prior to having Gib-San leave the work site.

GIB-SAN POOL is a good quality company and their strength in this market is that they are a company who values their promises and holds a great reputation among their customers.

Project Date: August 2015
Project Price: more than $100,000

We are very pleased with the results of our project with Gibsan. Our goal of creating a little piece of Bali has absolutely been realized. The Gibsan team has been professional, friendly and has impressed us with their understanding and execution of our design vision. This is a busy team who we occasionally had trouble pinning down, but are overall very receptive. Kudos to our designer Alex and our project manager Mario for their friendliness, attention to detail and our beautiful finished product.

fara p
Project Date: May 2015
Project Price: more than $100,000

The Gibsan team was respectful and has been incredibly helpful from pre-construction to close-out. Our pool is simply amazing, we worked together as a team to construct something truly special. Would not hesitate to work with them again.

Project Date: February 2014
Project Price: $50,000 – $100,000

They were fabulous to work with.

Ms. K
Toronto, ON
Jun. 12 2017

Quality design, quality work and expertise is what Gibsan stands for. I would recommend and use them for any pool project.

Manny D
Toronto, ON
May 23, 2016

I have always received excellent service.The staff are knowledgable and take time to ensure that you know how to correctly use any product. With regard to chemicals I have been given very specific instructions so that my pool chemistry is in balance.

Gail H.
Etobicoke, ON
May 17, 2016

Technicians did an excellent job, particularly in vacuuming out every bit of organic material from the bottom of the pool before filling. They were very efficient, informative in their comments, and pleasant to talk with.

Ron D.
Toronto, ON
May 17, 2016

Fantastic organization all around. We’ve been impressed with the quality and service for over 12 years!

Dr E.
Mississauga, ON
May 11, 2016

We had a great experience buying our hot tub from Gib-san. They were knowledgeable, helpful and courteous. The delivery was smooth and professional.

Barbara A.
Bolton, ON
May 11, 2016

We have been very happy with our service from Gib-San over the past five years and will continue to use them for both our hot tub and pool.

Mr W.
Toronto, ON
May 11, 2016

They were a pleasure to deal with. They were always available. They were courteous, clean, and tidy. I have not complaints.

Lisa B.
Thornhill, ON
May 02, 2016

I was the most satisfied with the customer service and quality.

“Area Of Satisfaction”
Toronto, ON
Apr 04, 2016

Keep up the good work.

Zach G.
Toronto, ON
Apr 04, 2016

We love our pool!

Jeff M.
Toronto, ON
Mar 26, 2016

They are a pleasure to deal with!

Tony G.
Etobicoke, ON
Mar 17, 2016

Gib-San staff and technicians were very professional and dependable. They always kept the construction site safe and impeccably tidy. After the pool was done and they were still working on the landscape they made sure the area around the pool was cleaned daily after they left. We were so happy we could…

Jonathan M.
North York, ON
Mar 15, 2016

From the moment of concept through delivery of final build, the staff at Gib-San treated my husband and I as valued members of their team, transforming the vision of our backyard oasis into a reality, surpassing our hopes and dreams. The entire crew was extremely professional, courteous, attentive…

Brampton, ON
Mar 15, 2016

Great experience with Gib-San! my 12 year old pool pump gave up the ghost on the second day my pool was opened this year. ugh :(. Called Gib-San right away to inquire about a new pump. The Client Care team quickly responded with a recommendation and quote, we agreed on pricing and the work was scheduled. Bogdan arrived yesterday to do the installation and had the new pump installed, tested and operational in a very short period of time. The new pump is awesome! As Connor and Melissa said, it is extremely quiet, and is putting a very low draw on my electricity!!! thanks to the Client Care Team and Bogdan for a great job. I have been working with Gib-San for 12 years now as they installed my pool originally. I have always been happy with their quality of work and my overall experience with the company. thank you Gib-San!

J. Ashford
May 31 2018

Bought a house with a pool this past summer. Didn’t know the first thing about pool maintenance beyond what I could learn on youtube. Connor and the Gib-San team have helped me enormously with service, and the team at the retail outlet have been great re chemical maintenance. Thanks to everyone.

Asif Haque
August, 2018

Mario, We can’t thank you enough for your over the top service and attention to detail during our pool build process. You treated our home as if it were your own and steered us in the right direction on several occasions. You’re an absolute gentleman and I will make sure the powers that be are aware of our feelings towards you as well. Have a great rest of the summer.

C, K & R Chambers
Toronto, ON
August, 2018

After many consultations with various pool companies to replace my existing 60 year old pool, I had the pleasure of meeting Jason Dedels at Gib-San Pools and subsequently hired them for my project.

As a single, working, female homeowner, I often worry about making the right choices when having any major renovations or expensive work done.

My experience with hiring Gib-San, from concept, design, to execution and completion can only be described as extremely positive. The team is reliable, honest, and has delivered the best, most precise work that I could ask for.

The expertise and professional courtesy that was extended to me by Jason as he recognized my needs and wants, was much appreciated. As he has many years of experience in the industry, he was able to deliver great solutions throughout all the various parts of the project.

Jason was always available when needed and he went above and beyond with exceptional customer service. This is a rarity in today’s world and did not go un-noticed.

I have been so impressed with the work that I had no hesitation in contracting Gib-San’s service team to manage the pool, feeling secure that everything will be looked after even when I am away on business for weeks at a time.

I would be happy to have any of your potential clients contact me for a reference or look at the beautiful pool any time.
Thank you Jason for your utmost professionalism and hard work.

K von Gavel
August, 2018

The entire team at Gib-San to date have been first rate from day one (not that everything was always perfect, but the responses to even the few items that came up were addressed in the same first rate, first class manner than confirms the Gib-San brand as top tier. I have no hesitation to complete the review and recommend you or provide references should need arise in the future.

M. Paura
June 3, 2018

Custom concrete pool (8”x12”) plus landscaping

Dear Regi: We sincerely appreciate the effort and commitment to our happiness and satisfaction with the Gibsan product that you and the team have consistently demonstrated through our rookie season as pool owners.

It has been a real difference maker for us and as someone who has spent the majority of their career in the service business, I particularly understand and value exactly how much patience and dedication it takes to achieve this outcome. Thank you for all you do. Kind regards…

Ted B
Toronto, ON
July 2016